Unable to Compose Email for Customer from Service Request Form - FRM-40700: No Such Trigger: SPECIAL15. (Doc ID 1436119.1)

Last updated on MAY 02, 2016

Applies to:

Oracle Email Center - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Goal

When attempting to Compose Email for Customer, the following error occurs.


FRM-40700: No such trigger: SPECIAL15.




Steps

The issue can be reproduced at will with the following steps:
1) Open a Service Request
2) Go to Tools Menu and select option Compose Email for Customer
The error appears, across the bottom of the screen.

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms