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Unable to Compose Email for Customer from Service Request Form - FRM-40700: No Such Trigger: SPECIAL15. (Doc ID 1436119.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Email Center - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.


When attempting to Compose Email for Customer, the following error occurs.


The issue can be reproduced at will with the following steps:
1) Open a Service Request
2) Go to Tools Menu and select option Compose Email for Customer
The error appears, across the bottom of the screen.


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