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Customer Form, Address/Sites: Troubleshooting, How To, Known Issues and Patches (Doc ID 1437866.1)

Last updated on JULY 04, 2020

Applies to:

Oracle Receivables - Version 11.5.10.0 and later
Information in this document applies to any platform.
Form:ARXCUDCI.FMB - Customers


Purpose

Oracle Receivables (AR): Customer Workbench Information Center > Note 1437866.1

This document provides troubleshooting tips, how to instructions and a consolidation of known issues and patches regarding creating and maintaining the Address (also called Sites) information within the Customer Form in Oracle Receivables, for Release 11.5.10 and later.

The following shows the structure of the Customer Form in Release 12, highlighted in Yellow is the area this note focuses on.

This note pertains to the Site Details area only. For other functional areas at the Site Level, please review the following notes:

 

You can review additional details on the structure of the Customer Form in Release 12 in <Note 1436547.1>, Oracle Receivables: Overview of the Customer Form in Release 12


In Release 12, the Account Site Address section is displayed as follows:

Option 1 : Creating a New Customer
Responsibility: Receivables Manager
Navigation: Customers > Customers

  1. Click on the Create Button to create a new record.
  2. The section of the form highlighted in yellow is the area this note discusses.



Option 2: Maintaining a Customer
Responsibility: Receivables Manager
Navigation: Customers > Customers

  1. Query an existing customer
  2. In the results page, click on the Hyperlink text under Account Description, OR Click on the Details icon

  3. In the Sites tab, click on the Details Icon of the site you want to maintain

  4. In the Site Details tab, the section of the form highlighted in yellow is the area this note discusses.

 


In Release 11.5, the Customer Address section is displayed as follows:

Option 1: Creating a New Customer

Responsibility: Receivables Manager
Navigation: Customers > Standard

  1. In Search form enter the name of a non-existent customer
  2. In the form that opens up, Click on New
  3. The section highlighted in yellow is the area this note discusses.

Option 2: Maintaining a Customer
Responsibility:
Receivables Manager
Navigation: Customers > Standard

  1. Query an Existing Customer, in the Search Results screen move focus (blue bar)  to the Child record, and click Ok
  2. In the Addresses tab, move focus to the address row you wish to edit, and click Open
  3. The section highlighted in yellow is the area this note discusses.

 

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 1. Troubleshooting
 2. How To
 3. Patches and References
 Community Discussions
 Feedback
References

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