Cannot Schedule Two Appointments For Same Time Across Resources (Dock Doors) As Expected (Doc ID 1439490.1)

Last updated on JULY 20, 2024

Applies to:

Symptoms

When two or more shipments have the same Arrival Date on Stop2 (in this case 2012-03-12 09:00 America/Chicago), and at least 2 doors are available on the same resource, when Auto Scheduling the Appointment from Appointment Manager, the 2nd shipment often goes into the next available slot on the same door instead of auto scheduling to the next door at the same time.

For example - if there are two shipments set to Arrive at Stop 2 at 9 am, when scheduling the first shipment, it will go to one of the doors at 9 am. When scheduling the Appointment for the 2nd shipment, the appointment will often (not always) go to the same door in the next available slot instead of another door available at the same time.

STEPS
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The issue can be reproduced at will with the following steps:
Setup:

Dock Location: <DOC_LOC>

Shipments:
<1> and <2>
Start Time: <YEAR>-02-29 20:40 <Timezone>
End Time: <YEAR>-03-12 09:00 <Timezone>

To Replicate:
1. Log into OTM 6.2.
2. Go to Operational Planning --> Appointment Management --> Dock and Yard Managers.
3. Search by Location ID <DOC_LOC>.
4. Select <DOC_LOC> and go to Actions --> Manage Appointments.
5. Search by Date <YEAR>-03-12.
6. Shipments <1> and <2> show in the results, both expected to arrive on 3/12 at 9 am.
7. Right Click Shipment <1> and select "Schedule Appointment".
8. Find that the shipment went to Door 1 at 9 AM.
9. Right Click Shipment <2> and select "Schedule Appointment".
10. Find that the shipment Went to Door 1 at 10 AM. The client expects this to go to Door2 at 9 am.

Cause

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