Last updated on JUNE 05, 2017
Applies to:Oracle Advanced Benefits - Version 18.104.22.168 and later
Information in this document applies to any platform.
On 22.214.171.124 version of Oracle Advanced Benefits,
When attempting to back out a Salary Changed life event, the following error occurs and the forms gets disconnected:
Error at the bottom of the Screen
Pop up Error
Cause: audfrm failed due to ORA-01000: maximum open cursors exceeded
The SQL statement being executed at the time of the error was &SQLSTMT an was executed from the file &ERRFILE
This may be the result of a network error, or a failure on the server
You will need to reestablish your session
Steps to Reproduce:
The issue can be reproduced at will with the following steps:
1. Navigate to People > Benefits Service Center and query the employee in question
2. Go to Desktop Activities > View Person Life Event and highlight the Salary Changed life event to be voided.
3. Enter Backed Out Status of Voided and click on Back Out Event button.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms