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TeleService: Create Service Request Shows Message CS_OVERRIDE_CUSTOMER (Doc ID 1442982.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

When creating a new service request and entering the customer and the serial number the error below occurs.

This happens when the instance install base owner/install location are different than the customer entered on the SR header.


Error:
CS_OVERRIDE_CUSTOMER.

Steps to reproduce:
1. Go to (R) Service (N) Service Requests > Create Service Requests.
2. Create a new Service Request
- enter the customer and serial number
3. Try to Save
-  the error CS_OVERRIDE_CUSTOMER appears

Changes

Migrated from 11.5.10 or 12.1.1 to 12.1.3.

Cause

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