TeleService: Create Service Request Shows Message CS_OVERRIDE_CUSTOMER

(Doc ID 1442982.1)

Last updated on MAY 11, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.


When creating a new service request and entering the customer and the serial number the error below occurs.

This happens when the instance install base owner/install location are different than the customer entered on the SR header.


Steps to reproduce:
1. Go to (R) Service (N) Service Requests > Create Service Requests.
2. Create a new Service Request
- enter the customer and serial number
3. Try to Save
-  the error CS_OVERRIDE_CUSTOMER appears


Migrated from 11.5.10 or 12.1.1 to 12.1.3.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms