Single Credit Limit Assignment For A Customer Having Bill To Sites In Multiple Ou (Doc ID 1448231.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Order Management - Version: 11.5.10.2 and later   [Release: 11.5.10 and later ]
Information in this document applies to any platform.

Goal


How Oracle uses the Credit Limits during Credit checking process for customers having sites in multiple OUs?

For example, lets assume that there is a customer having Bill to Sites in two OUs, NL_OU & DE_OU. This customer has a Global Credit Limit of 0.5 million EUR (Setup on Customer Header level). Lets also assume that the customer has open exposure of 1m EUR in NL_OU. Now as the Global credit limit for the customer is 0.5 million, ideally the system should put orders in both DE_OU & NL_OU on credit hold. But it only puts NL_OU orders on Credit Hold.

We know that one way can be to setup the credit limits on Bill to Sites, but it is impossible to maintain if a customer has around 100 sites spread across multiple OUs.
So, we want to know a method by which we are able to easily specify/ maintain the Global Credit Limit for a Customer.


Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms