Unable To Set up A Credit Card Bank Account For The Customer. CC Information On The Order Is Not Valid (Doc ID 1450936.1)

Last updated on JANUARY 20, 2017

Applies to:

Oracle Payments - Version 12.1.1 and later
Oracle Order Management - Version 12.1.1 and later
Information in this document applies to any platform.

Symptoms

When attempting to enter credit card and save the following error occurs:

Unable to Setup a Credit Card Bank Account for the Customer. Credit Card information on the order is not valid

 

STEPS

The issue can be reproduced at will with the following steps:

1. Order Management responsibility: Navigation: Orders,Returns>Sales Order

2. Select Customer and complete main tab. On Others tab select credit card payment type and enter credit card info.

3. Attempt to save record and you get "Unable to Set up a Credit Card Bank Account for the Customer. Credit Card information on the order is not valid."

Changes

 

Cause

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