Customer Support Specialist / Case Management: How To Change Column Properties In "Advanced Search Results Table" On Agent Dashboard?

(Doc ID 1456195.1)

Last updated on APRIL 23, 2018

Applies to:

Oracle Customer Support - Version 12.1.1 to 12.2.7 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Goal

Personalize "Advanced Search Results Table" on Agent Dashboard does not support to personalize table contents.
/oracle/apps/cs/csz/search/webui/AdvSrchResultsPG 120.4

This page is little different than 11.5.10 where table column properties were updatable.

(R) Customer Support Specialist
(N) Agent Dashboard > Advanced Search

 - Enter Search criteria
 - Search
 - Click on Personalize "Advanced Search Results Table" on Advanced Search Results page.

On the Personalize page, there is no "Pencil" icon to update the Table Column Properties.
Need to add/remove/rename some columns using Personalization.

Solution

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