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Final Approvers are Not Receiving Notifications To Approve/Reject Appraisals (Doc ID 1456424.1)

Last updated on MAY 05, 2021

Applies to:

Oracle Performance Management - Version 12.1.3 and later
Information in this document applies to any platform.
***Checked for relevance on 10-Dec-2013***

Symptoms

When attempting to forward a previously Rejected Appraisal the final approver is unable approve/reject appraisals as no notification is received,
the following error occurs in the WF Monitor

ERROR
-----------------------
Failed Activity: Notify rejected Employee V4.0
Activity Type: Notice
Error Name: WFENG_NOTIFICATION_PERFORMER
error Message: 3120: Activity 'HRSSA/238179' has no performer
Error Stack: Wf_engine_util.Notification_send(HRSSA, 29568, 238179, HRSSA:HR_NTFY_FINAL_REJ_EMP_V4_MSG) Wf_Engine_util.Notification(HRSSA, 25568, 238179, RUN)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Final approvers do not see the Notification in the Worklist area of their Home Page.
2. When querying the appraisal in per_appraisal, the status is showing 'PENDINGAPR'.

Cause

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In this Document
Symptoms
Cause
Solution
References


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