How does Service Request Closure via 'Upward Propagation' work In Release 12?
Last updated on AUGUST 30, 2017
Applies to:Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
***Checked for relevance on 30-Aug-2017***
How does 'Upward Propagation' work in R12?
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms