How does Service Request Closure via 'Upward Propagation' work In Release 12?
(Doc ID 1463077.1)
Last updated on FEBRUARY 01, 2023
Applies to:
Oracle Teleservice - Version 12.1.3 and laterInformation in this document applies to any platform.
Goal
How does 'Upward Propagation' work in R12?
Solution
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In this Document
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