How does Service Request Closure via 'Upward Propagation' work In Release 12? (Doc ID 1463077.1)

Last updated on AUGUST 30, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
***Checked for relevance on 30-Aug-2017***

Goal

How does 'Upward Propagation' work in R12?
 

Solution

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