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Repair Order Submission with Multiple Return Lines Errors: ORA-01403 and ORA-06512 (Doc ID 1466036.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Depot Repair - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

When attempting to submit a Repair Order, it fails if there are more than one Return lines submitted.

ERROR
-----------------------
There was an error during creation of the return order.
Error: ORA-01403: no data found
ORA-06512: at "APPS.CSD_RETURNS_UTIL", line 1685
ORA-06512:at line 1 
Action: Please contact us with the above error message and the item/serial number you are trying to return
Phone
Email:


STEPS
-----------------------
1. Login to Depot Repair
2. Click on Return Portal
3. On the Manage Returns page, click on the Enter Returns button
4. Enter Item, Quantity, Return Type and Return Reason, then click Enter Another Return
5. When there is 2 returns of different items, click on Next
6. Click next on the Enter Location page
7. Click Submit on the Review and Submit page
=> An error is thrown on the page.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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