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Customer Item Cross References Will Not ALWAYS Work With Item Relationships (Doc ID 1471492.1)

Last updated on JANUARY 03, 2023

Applies to:

Oracle Order Management - Version 11.5.10.2 to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.

Symptoms

On : 11.5.10 version, Item Usage

When attempting to use item cross reference and item relationships in an order,
the following error occurs.

ERROR
-----------------------
FRM-40350: query caused no records to be retrieved


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Per customer:
We have customer item cross reference as well as item relationships set up in Oracle.
However when we add the customer item xref on line 1 on a sales order line, the system shows the item relationship pop up which allows us to select the superseded item.
When I add the same xref at line 2, the system does not show the item relationship screen to choose the superseded item.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot choose the superseded item.

Cause

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In this Document
Symptoms
Cause
Solution


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