R12 Counters FAQs for Service Contracts Users
(Doc ID 1471729.1)
Last updated on MARCH 25, 2019
Oracle Service Contracts - Version 12.1.3 to 12.1.3 [Release 12.1] Oracle Installed Base - Version 12.1.3 to 12.1.3 [Release 12.1] Information in this document applies to any platform.
There were significant changes made to counters in R12. There are changes in the counter setup, counter reading capture and counter reading history functionality compared to 11i. This not addresses questions about how the counters functionality works in R12.
The attachment to this note (R12_Counter_Reading_Examples.pdf) gives examples of entering counter readings and their effect on Service Contracts Main Billing with screenshots.
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