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R12 Counters FAQs for Service Contracts Users (Doc ID 1471729.1)

Last updated on NOVEMBER 04, 2022

Applies to:

Oracle Service Contracts - Version 12.1.3 to 12.1.3 [Release 12.1]
Oracle Installed Base - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.


There were significant changes made to counters in R12.  There are changes in the counter setup, counter reading capture and counter reading history functionality compared to 11i.
This not addresses questions about how the counters functionality works in R12.

The attachment to this note (R12_Counter_Reading_Examples.pdf) gives examples of entering counter readings and their effect on Service Contracts Main Billing with screenshots.

Questions and Answers

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In this Document
Questions and Answers
 How do I define a usage counter to use in a contract in R12?
 What Install Base responsibilities should I use to create counters and enter counter readings?
 Counter Readings
 What is the functionality of the profile option OKS: Counter Validate?
 How should the profile option CSI: Update Net Readings On Reset be set if using Service Contracts?
 What is the difference between an 'Absolute' and a 'Change' reading type?
 What is the meaning of the 'Direction' of a counter?
 How can I correct a wrong counter reading?
 How do I enter a counter reset?
 How do I enter a counter adjustment?
 Is there a way to enter readings for multiple counters?
 How are the counter readings used for Service Contracts Main Billing?
 How can I prevent a counter reading from being used by Service Contracts Main Billing?
 Is it possible to correct discrepancies between billed amounts and actual usage?
 More Information
 How should I search for counters issues in the MOS Knowledge Base?
 Where can I find more information about Counters?

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