Approval Rule Is Not Valid For The Offer Approval
(Doc ID 1471751.1)
Last updated on SEPTEMBER 01, 2023
Applies to:
Oracle Marketing - Version 12.1.3 to 12.1.3 [Release 12.1]Oracle Trade Management - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
Symptoms
When submitting the offer for approval, it is always picking up the "Default Approval Rule" and not using the correct approval rule.
Observed that the organization_id in the ams_approval_details table or orig_org_id in the qp_list_headers_b is the main cause of the problem. Click on the "Request Approval" button, it is clearing off the orig_org_id column to blank in the qp_list_headers_b table. When selecting the approval rule, it is checking for organization_id column in ams_approval_details table and couldn't match it because of the blank values in qp_list_headers_b table.
Steps
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Goto Trade Planning --> Offers --> Create offer.
Enter a LUMPSUM offer and Click on "Request For Approval" button.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |