Credit Card Information Not Being Copied From Sales Order To Sales Return. (Doc ID 1473793.1)

Last updated on MARCH 28, 2023

Applies to:

Symptoms

ACTUAL BEHAVIOR
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Credit card information is not being copied from closed sales order, Example:  XXXXX to sales return, Example: YYYYY.

OBSERVATION
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This issue is only occurring in the TEST/DEV environment, this works properly in the PRODUCTION instance.
This is a problem at the order header level. 

EXPECTED BEHAVIOR
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Expect the functionality for Copying a Sales Order to Return Order to populate the Credit Card Information
as previous done.

STEPS
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The issue can be reproduced at will with the following steps:
1. Responsibility: Order Management Super User
2. Order Organzier > Sales Order
3. Enter, book, pick and ship sales order, Example: XXXXX.
4. Now go to Actions > Copy sales order XXXXX to (RMA) sales return order, Example:  YYYYYY.
5. Observe: The credit card information from sales order XXXXXX did not copy to YYYYYY.

Changes

Cause

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