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Credit Card Information Not Being Copied From Sales Order To Sales Return. (Doc ID 1473793.1)

Last updated on MARCH 28, 2023

Applies to:

Oracle Order Management - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Credit card information is not being copied from closed sales order, Example:  XXXXX to sales return, Example: YYYYY.

OBSERVATION
-------------
This issue is only occurring in the TEST/DEV environment, this works properly in the PRODUCTION instance.
This is a problem at the order header level. 

EXPECTED BEHAVIOR
-----------------------
Expect the functionality for Copying a Sales Order to Return Order to populate the Credit Card Information
as previous done.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Responsibility: Order Management Super User
2. Order Organzier > Sales Order
3. Enter, book, pick and ship sales order, Example: XXXXX.
4. Now go to Actions > Copy sales order XXXXX to (RMA) sales return order, Example:  YYYYYY.
5. Observe: The credit card information from sales order XXXXXX did not copy to YYYYYY.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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