Only Single Resource Being Considered When Scheduling Appointment (Doc ID 1474716.1)

Last updated on JULY 20, 2024

Applies to:

Symptoms

OTM is not looking separately at each dock, it is looking at a single dock,finding the open appointment, then sticking with that until it gets a time.  OTM is then looking at the other dock from that time and is not looking for earlier free slots.

EXPECTED BEHAVIOR
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Expect all available slots to be shown.

STEPS
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The issue can be reproduced at will with the following steps:
1. Create a Shipment.
2. Use the Action of 'Schedule Appointment'.
3. There are two dock doors that can be used, not that not all available times are returned from both doors.

Cause

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