Diagnostics Log File Populating Only Header Level Information And Not The Details (Doc ID 1478152.1)

Last updated on SEPTEMBER 08, 2016

Applies to:

Oracle Transportation Management - Version 6.2.5 to 6.2.7 [Release 6.2]
Information in this document applies to any platform.

Symptoms

 When attempting to view the Diagnostics from a bulk plan, the following issue occurs.

 -- Issue
Only Header Level information is being displayed.

 -- Expected Behavior
 That viewing the Diagnostic Results would present more detailed information about the Bulk Plan.


 -- Steps
 The issue can be reproduced at will with the following steps.
1. Ensure that the property: glog.otmdiag.log is set to True via the properties servlet

Set the following setting in the information page
Tracking Mode - ALL
Tracking Level- ALL
Tracking Diagnostic - ON

3. Navigate to Operational Planning > Planning Results > Shipment Planning
4. Search for recently completed Bulk Plan Run
5. Click on the View Diagnostics Button
6. Only Header information is being populated

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms