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Master Troubleshooting Guide for Cancel Actions in Purchasing (Doc ID 1480108.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Purchasing - Version 11.5.10 and later
Information in this document applies to any platform.
Maintenance Check 6/9/2015

Purpose


This note is intended to walk you through a set of sequential steps that will facilitate troubleshooting Cancel Actions in Purchasing in Releases 12.0 through 12.1.

How to Get the Most of This Document ?

   1.  For Release 12.1.3 apply the recommended rollup patch from Document: 1468883.1.
  
2.  Carefully review the tables in Section 1.2 through 1.4 below to review the factors considered to allow the cancelation of a document.
  
3.  Carefully review the tables in Section 1.5 and Section 1.6 below to review the effects of the cancelation process and actions allowed in canceled documents.
  
4.  For data corruption errors run the Generic Data Fix (GDF) diagnostics described in Section #2.2.  Review the GDF diagnostics report for the fix.
  
5.  For additional troubleshooting assistance refer to Section 2.3  'Identifying what went wrong and Finding a solution' below.

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Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 
 Contract icon  1. HOW DOES THE CANCEL ACTION WORK?
 1.1 Overview of the Cancel Action from the Control Documents Window
 1.2  What are the factors that are considered when using Cancel?
 1.3  What are the submission checks during the Cancellation process?
 1.4  What status must a purchasing document be in to allow Cancel?
 1.5  What are the effects of the Cancelation process?
 1.5.1 What happens to the requisition when the associated purchase order is canceled?
 1.5.2 What is the encumbrance effect for Cancellations?
 1.6  What actions are allowed for Canceled documents
 1.7 Is it possible to re-open  Cancelled PO's?
 1.8 How to use the Cancel API?
 1.9 How to use the Mass Cancel?
 1.10  Why Does Approval Status Of Approved Purchase Order (PO) Sometimes Remain at "APPROVED" and sometimes changes to  "REQUIRES REAPPROVAL" After a PO Line Is Cancelled?
 
 
 Error  2. RESOLVING ERRORS
 2.1  Apply the Recommended patches
 For Release 12.1 and above:
 2.2  Data Corruption issues - The Use of Generic Data Fixes (GDF)s
 Diagnostics  3. DIAGNOSTICS, DEBUG AND TRACE FOR FURTHER DIAGNOSIS  
 3.1 What diagnostics are available?
 3.2 How can the FND debug be set and obtained?
 3.3 How can a trace be performed?
 
 
   4. Still Have Questions?
 
References

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