ORA-20001 Error When Changing a Users Password Via the E-Business Suite Change Password Screen (Doc ID 1480734.1)

Last updated on OCTOBER 04, 2016

Applies to:

Oracle Applications Technology Stack - Version 12.0 to 12.1.3 [Release 12.0 to 12.1]
Information in this document applies to any platform.

Symptoms

After integrating an E-Business suite instance with Oracle Application Manager (OAM), it is not possible to change a user password from the E-Business suite preferences screen. When trying to save the password change, it fails with the following error:

Failed to update password. Oracle error 2001: java.sq Exception: ORA-20001: Unabled to call fnd_ldap_wrapper.update_user due to the following reason: ORA-20001: Unabled to call fnd_ldap_wrapper.update_user due to the following reason: An unexpected error occured. Please contact your System Administrator. (USER_NAME=<USERNAME>)(USER_NAME=<USERNAME>).
ORA-06512: at "APPS.APP_EXCEPTION", line72
ORA-06512: at "APPS.FND_USER_PKG", line 4077
ORA-06512: at "APPS.FND_USER_PKG", line 4103
ORA-06512: at "APPS.FND_WEB_SEC", line 1366
ORA-06512: at "APPS.FND_WEB_SEC", line 1394
ORA-06512: at "APPS.FND_WEB_SEC", line 1475
ORA-06512: at "APPS.FND_WEB_SEC", line 11250
ORA-06512: line has been detected in
SessionManager.changePassword(String,String,String,String,Connection)

  

Cause

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