My Oracle Support Banner

Install Base Transaction Type Setups for Service Contracts (Doc ID 1485114.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Service Contracts - Version 12.1.3 to 12.1.3 [Release 12.1]
Oracle Installed Base - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Purpose

 This note explains how different Install Base Transaction Subtype setups affect Service Contracts when an install base instance is created or updated.

Scope

 The following scenarios will be considered:

1. Install Base Instance and Warranty/Extended Warranty Creation.

2. Instance updates as a result of repair or replacement.

3. Instance updates as a result of ownership transfer.

4. Instance expiry.

The note assumes that the reader is familiar with the required Install Base, Order Management and Service Contracts setups and functionality.

Details

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Purpose
Scope
Details
 Install Base Transaction Type Setup
 Service Activities and Billing Types
 Install Base Transaction Type
 Sales Order Installation Details
 Install Base Instance and Warranty/Extended Warranty Creation
 Install Base Instance Updates - Repair and Replacement
 A. Return and ship replacement (terminating original contract)
 B. Return and ship replacement (NOT terminating original contract)
 C. Advanced shipment of replacement prior to return
 3. Instance updates as a result of ownership transfer
 4. Instance Expiry
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.