My Oracle Support Banner

DATAFIX: Sales Order Line Stuck In Entered Or Booked Status With Ship - Line, Manual Ship Exception Error -20001 In Line Workflow And Error Import Order Line Has Failed (Doc ID 1492391.1)

Last updated on SEPTEMBER 18, 2020

Applies to:

Oracle Order Management - Version 11.5.10.2 to 12.2.7 [Release 11.5.10 to 12.2]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR 

Sales Order line is Stuck in Entered or Booked status and cannot be progressed.  Workflow for the line shows the following error:

 

ERROR
----------

WORKFLOW LINE STATUS ERRORS
-------------------------
22201709 Ship - Line, Manual Ship Exception Error -20001 ORA-20001: OE_Shipping_WF.Shipping_Activity(OEOL, XXXXXX, 188500, RUN, 20120420521351,6,10,44,46,Shp-E-4E-34) Wf_Engine_Util.Function_Call(OE_SHIPPING_WF.START_SHIPPING, OEOL, 22201709, 188500, RUN)

LINE PROCESSING MESSAGES
---------------------------------

2 2.1 2086226 22201709 W=Workflow Ship Workflow activity Ship has failed. Please fix the errors and retry the activity from the Order Form or the Workflow Monitor.
2 2.1 2086226 22201709 W=Workflow Ship Error: Import order line has failed as order lines were not found.



STEPS

1. Responsibility: Order Management Super User
2. Order Organizer > Sales Order
3. Header is in BOOKED status
4. Go to line 2.1 > Observe line status is stuck in ENTERED

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.