Receipt Application or Credit Memo Application: Unable to Apply Cash to Invoice/Credit Memo/Bills Receivables (Doc ID 1498234.1)

Last updated on MAY 20, 2024

Applies to:

Oracle Receivables - Version 11.5.10.2 to 11.5.10.2 [Release 11.5.10]
Information in this document applies to any platform.

Symptoms

When attempting to create Receipt or Credit Memo application against an Invoice or a Credit memo that has a zero line or zero tax balance or net zero balance, the application is not properly saved. Multiple variations of error messages listed below are raised:

Error type 1 (shown in AutoInvoice Validation Report):
Errors: 1) Others exception occured in Tax Accounting routine during Adjustment/Application Accounting. Please contact oracle support.

Error type 2 (shown in FND debug log):
ar.plsql.arp_det_dis EXCEPTION NO_AMOUNT_REMAINING

Steps to Reproduce:
Responsibility: Receivables Manager
Navigation: Transactions > Transactions

Case 1 - Create an Invoice with line, tax (overapply flag=Y):
1. Adjust the Invoice line or tax amount to zero (eg. Invoice adjustment)
2. Apply a Receipt or Credit Memo against the invoice.
Case 2 - Create an Invoice with 0 line amount or zero tax amount (overapply flag=Y):
1. Create a receipt or Credit Memo
2. Apply the Receipt or Credit to this invoice.
Case 3 - Create a Credit Memo with line or tax amounts which add up to zero.
1. Create an Invoice with line and tax.
2. Apply the Credit Memo to this Invoice
Case 4 - Create an Invoice with line or tax amounts as zero
1. Create a Line, Tax or Invoce adjustment against this invoice