AR_00020 Receipt Application or Credit Memo Application: Unable to Apply Cash to Invoice/Credit Memo/Bills Receivables (Doc ID 1498234.1)

Last updated on NOVEMBER 18, 2016

Applies to:

Oracle Receivables - Version 11.5.10.2 to 11.5.10.2 [Release 11.5.10]
Information in this document applies to any platform.

Symptoms

When attempting to create Receipt or Credit Memo application against an Invoice or a Credit memo that has a zero line or zero tax balance or net zero balance, the application is not properly saved.  Multiple variations of error messages listed below are raised:

Error type 1 (shown in AutoInvoice Validation Report):
Errors: 1) Others exception occured in Tax Accounting routine during Adjustment/Application Accounting. Please contact oracle support.

Error type 2 (shown in FND debug log):
ar.plsql.arp_det_dis  EXCEPTION NO_AMOUNT_REMAINING

Steps to Reproduce:
Responsibility
: Receivables Manager
Navigation:
Transactions > Transactions

  1. Case 1 - Create an Invoice with line, tax (overapply flag=Y):
    1. Adjust the Invoice line or tax amount to zero (eg. Invoice adjustment)
    2. Apply a Receipt or Credit Memo against the invoice.

  2. Case 2 - Create an Invoice with 0 line amount or zero tax amount (overapply flag=Y):
    1. Create a receipt or Credit Memo
    2. Apply the Receipt or Credit to this invoice.

  3. Case 3 - Create a Credit Memo with line or tax amounts which add up to zero.
    1. Create an Invoice with line and tax.
    2. Apply the Credit Memo to this Invoice

  4. Case 4 - Create an Invoice with line or tax amounts as zero
    1. Create a Line, Tax or Invoce adjustment against this invoice

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms