Receipts Workbench Issue: Miscellaneous Receipt is in Remitted Status Even Though the Amount is Not Captured Successfully in IBY or Second Refund Fails with ORA-06502: PL/SQL: Numeric or Value Error (Doc ID 1499087.1)

Last updated on MAY 20, 2024

Applies to:

Symptoms

A Receipt is noted to be in REMITTED status, even when the amount is not captured successfully in IBY. During remittance process, when the receipt is REMITTED and then it receives a failed capture status from IBY, the receipt must revert to its previous remittance status.

OR

Attempting to create a second refund against a cash receipt, the following issue is observed when the miscellaneous receipt is created. During the remittance, receive the following error:
ORA-06502: PL/SQL: numeric or value error: character to number

These symptoms are observed randomly during remittance.

Steps to Reproduce:

Responsibility: Receivables Manager
Navigation: Receipts > Remittance

Remittance failed for the MISC receipt created through second refund against cash receipt and/or the receipt is in REMITTED status even though the amount is not captured successfully in IBY (status = 0).

Changes

Cause

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