Some Patches cannot be analyzed in Patch Wizard - "Customer's codeline does not match"

(Doc ID 1501925.1)

Last updated on JANUARY 24, 2014

Applies to:

Oracle Applications Manager - Version 12.1.1 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

Ran Patch Wizard for Patch 14321237 (Solaris 64 bit) and got following error:

Validating Staging directory '/oracle/stage11i/patch/stage'
Final bug list: 14321237
----------------------------
Beginning patch download ...
----------------------------
WEB_PROXY_HOST:null
WEB_PROXY_PORT:null
WEB_PROXY_BYPASS_DOMAINS: xxx
----------------------------
Downloading patches for bug: 14321237
----------------------------
User has not specified any codeline for the patch 14321237
Found the following patch(es) on metalink:
 Branchline: p14321237_12.1.0_R12_SOLARIS64.zip
 Customer's onsite codeline (AU) : 1
  Customer's codeline does not match
  Ignoring download of patch p14321237_12.1.0_R12_SOLARIS64.zip

 WARNING: No patches found for bug: 14321237
ERROR: No patches found for the patch list: 14321237
----------------------------
End of patch download
----------------------------
End of Patch Download Program for patch list.... [Oct 16, 2012 9:03:52 PM]

Cause

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