Troubleshooting Communication and Interview Notifications in iRecruitment
(Doc ID 1505450.1)
Last updated on AUGUST 28, 2023
Applies to:
Oracle iRecruitment - Version 12.1.1 and laterInformation in this document applies to any platform.
Purpose
This note can be used to troubleshoot issues with Communication and Interview Notifications in iRecruitment
Troubleshooting Steps
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In this Document
| Purpose |
| Troubleshooting Steps |
| 1. Is iRecruitment installed |
| 2. Has the business event 'oracle.apps.per.irc.common.notifications' been successfully loaded to the database |
| 3. Is the business event 'oracle.apps.per.irc.common.notifications' enabled |
| 4. Are the event and subscription set to licensed |
| 5. Is the correct subscription enabled |
| 6. Is dynamic sql of approver groups in the two tables, AME_APPROVAL_GROUPS and AME_APPROVAL_GROUP_MEMBERS identical |
| 7. Are the seeded transaction type and workflow item type used for notifications |
| 8. Is the correct interview status chosen for the notification to fire to the applicant |
| 9. Do some users receive a notification, and the user performing the action is not |
| 10. Does the SYSADMIN user receive an error notification |
| 11. Are the notifications getting auto closed |
| 12. Are all Workflow Service Components up and running |
| 13. Are the transactions getting processed |
| 14. Are the AME Rule Priorities set to Disabled for transaction type IRCNTFAPPROVALS? |
| 15. Known issues |
| References |