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Troubleshooting Communication and Interview Notifications in iRecruitment (Doc ID 1505450.1)

Last updated on SEPTEMBER 05, 2018

Applies to:

Oracle iRecruitment - Version 12.1.1 and later
Information in this document applies to any platform.

Purpose

 This note can be used to troubleshoot issues with Communication and Interview Notifications in iRecruitment

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 1. Is iRecruitment installed
 2. Has the business event 'oracle.apps.per.irc.common.notifications' been successfully loaded to the database
 3. Is the business event 'oracle.apps.per.irc.common.notifications' enabled
 4. Are the event and subscription set to licensed
 5. Is the correct subscription enabled
 6. Is dynamic sql of approver groups in the two tables, AME_APPROVAL_GROUPS and AME_APPROVAL_GROUP_MEMBERS identical
 7. Are the seeded transaction type and workflow item type used for notifications
 8. Is the correct interview status chosen for the notification to fire to the applicant
 9. Do some users receive a notification, and the user performing the action is not
 10. Does the SYSADMIN user receive an error notification
 11. Are the notifications getting auto closed
 12. Are all Workflow Service Components up and running
 13. Are the transactions getting processed
 14. Known issues
References

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