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R12: CE: Accessing or Updating Bank Branches Error: "You have encountered an unexpected error." "oracle.apps.fnd.framework.OAException: java.lang.NullPointerException at oracle.apps.ce.bankaccount.webui.BranchInfoCO.processRequest(" (Doc ID 1516470.1)

Last updated on JULY 05, 2024

Applies to:

Oracle Cash Management - Version 12.1 to 12.2.7 [Release 12.1 to 12.2]
Information in this document applies to any platform.


After upgrading to release 12, when accessing or updating a bank branch, the following error occurs:

You have encountered an unexpected error. Please contact the System Administrator for assistance.

Page Error exception detsails shows the following:

EVENT:[ce.bankaccount.webui.BranchInfoCO]:OAF LOG: Event : Call Process Request, in: oracle.apps.ce.bankaccount.webui.BranchInfoCO: Entering Process Request
UNEXPECTED:[fnd.framework.OAException]:Application: FND, Message Name: FND_GENERIC_MESSAGE. Tokens: MESSAGE = java.lang.NullPointerException;
UNEXPECTED:[UNEXPECTED_OA_EXCEPTION: user name = USERNAME: responsibility name = RESPONSIBILITY_NAME root region = /oracle/apps/ce/bankaccount/webui/BranchInfoPG transaction id = 99999999]:oracle.apps.fnd.framework.OAException: Application: FND, Message Name: FND_GENERIC_MESSAGE. Tokens: MESSAGE = java.lang.NullPointerException;
at oracle.apps.fnd.framework.OAException.wrapperException(
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(
## Detail 0 ##
at oracle.apps.ce.bankaccount.webui.BranchInfoCO.processRequest(
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(
at oracle.apps.fnd.framework.webui.OAPageLayoutHelper.processRequest(


Steps to reproduce:

  1. Log into Oracle Applications using a Cash Management responsibility.
  2. Open the "Manage Banks and Branches" OAF Page
    (N) Setup > Banks > Banks
  3. Search by a given Bank Name
  4. Click "View Branches" for the bank.
  5. On the branch record to update, clikc on the "Update Branch" (Pencil icon)
  6. The error raises.



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