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Understanding Timezone Set-up With Email Center Application, IMAP Email Servers and OES. (Doc ID 1520737.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Email Center - Version 11.5.10 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.


This document aims to explain the timezone configuration in an Email Center Implementation.


This document will help to address issues, where Email Timestamps appear incorrect in Email Center.


For Release 12 or greater, Customers are highly encouraged to replace their OES install with an IMAP compliant mail server. Since OES 5.2 has been officially desupported since 2004.


This note uses OES as the Email Server, if needed confirm timezone/timestamps, with the IMAP compliant mail server used on site.


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In this Document

OES Database: True Date and Time


OES Database with Universal Timezone/GMT Applied
 Check OES Postman Log Time

Email Data in OM_HEADER
EMC Database and Server Timezone Profile Option
EMC Application Tables
EMC Supervisor Queue
 EMC Center Agent Inbox

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