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How to Diagnose and Resolve the ‘System failed to generate the PDF’ or 'PDF Document Generation Failure' errors in Procurement (Doc ID 1520871.1)

Last updated on JANUARY 16, 2020

Applies to:

Oracle Purchasing - Version 11.5.10 to 12.2 [Release 11.5 to 12.2]
Oracle iProcurement - Version 12.0.0 to 12.2 [Release 12 to 12.2]
Information in this document applies to any platform.

Purpose

The objective of this document is to provide best practices for preventing and resolving the for ‘System failed to generate the PDF document’ error in Procurement.  This document is applicable for release 11.5 and above.

System failed to generate the PDF document errors can occur from  various navigation paths in the Purchasing responsibility:

Errors like the following may be encountered (not all are mentioned here) and can be seen from various sources; such as the wfstat.sql, the PO Output for Communication log file, View Output, on approval and via the notifications:

Regardless of the navigation use these best practices to avoid and resolve ‘System failed to generate the PDF document’ issues.

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 check Step 1. Check Setup
 A. Check Profile options
 B. Check Archive On
 C.  Check the Layout Template
 target Step 2. Targeted Critical Patching
 A. Critical Patching
 B. Optional Patching
 bullhorn Step 3. Additional Troubleshooting Steps
 A. Obtain and Review the log file
 B. Track the email request from Tools>Communicate
 C. Obtain the Trace file
 questionmark Step 4. Still Have Questions?
References

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