My Oracle Support Banner

Buyer Work Center: Unexpected Error Received When Viewing Action History In Orders (Doc ID 1522596.1)

Last updated on JULY 07, 2020

Applies to:

Oracle Purchasing - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Purchase Order

When attempting to view the Action History for a Purchase Order (PO) in the Purchasing Buyer Work Center (PBWC) the following error occurs.

ERROR
-----------------------
"You have encountered an Unexpected error. Please contact the system administrator for assistance"


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. From the Purchasing responsibility
2. Navigate to the Buyer Work Center> Orders
3. Open a Purchase Order
4. Actions: In the drop down menu choose “View Action History” and press “Go”
5. The error message appears

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot view the action history.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.