Extended Warranties Created From OM Not Considering Starting Delay Days (Doc ID 1529175.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Service Contracts - Version 12.1.1 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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Starting delays are not reflected in the Effectivity Dates of Extended Warranties (or Service Agreements) created from Sales Orders.

The definition of the Serviceable Product covered by an Extended Warranty has the 'Starting Delay (Days)' field populated in the Master Item form on the Service tab.

This Serviceable Item BOM has no Warranty associated to it.

The contract (Extended Warranty or Service Agreement) created from the Sales Order has the Start Date equal to the Ship Date instead of equal to the Ship Date + Starting Delay (Days).

Warranties created by a Serviceable Product on a Sales Order have their Start Date equal to Ship Date + Starting Delay (Days) as expected.

EXPECTED BEHAVIOR
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The Extended Warranty or Service Agreement created from the Sales Order should have the Start Date equal to the Ship Date + Starting Delay (Days).

NOTE: System works as expected, when the service contract creation process gets interrupted due to the failure of the Item Instance creation and we run the "Service Contract Order Reprocess" program to create service contract after all the IB errors are fixed.

Cause

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