TeleService - Serial Number: LOV is Empty or Entering Number Produces FRM-40212 Error (Doc ID 1531169.1)

Last updated on DECEMBER 02, 2016

Applies to:

Oracle Teleservice - Version 12.1.3 to 12.2.5 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

In Service Request form:
The Serial Number LOV is empty or users get an error when trying to add a given Serial Number.

Error:

FRM-40212 INVALID VALUE FOR FIELD CURRENT_SERIAL_NUMBER

Steps:

(R) Customer Support
(N) Service Requests > Create Service Requests

 - Enter Customer name: CUSTOMER 1 (Account # 12345)
 - Enter Item: MYITEM1
 - Hit the Tab key

 => Form shows an error at the bottom:
    FRM-40212: Invalid value for field CURRENT_SERIAL_NUMBER

What is Working:

LOV may retrieve other Serial Numbers.

 

Changes

 None.

Cause

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