TeleService - Serial Number: LOV is Empty or Entering Number Produces FRM-40212 Error
(Doc ID 1531169.1)
Last updated on SEPTEMBER 02, 2023
Applies to:
Oracle Teleservice - Version 12.1.3 to 12.2.5 [Release 12.1 to 12.2]Information in this document applies to any platform.
Symptoms
In Service Request form:
The Serial Number LOV is empty or users get an error when trying to add a given Serial Number.
Error:
FRM-40212 INVALID VALUE FOR FIELD CURRENT_SERIAL_NUMBER
Steps:
(R) Customer Support
(N) Service Requests > Create Service Requests
- Enter Customer name: CUSTOMER 1 (Account # 12345)
- Enter Item: MYITEM1
- Hit the Tab key
=> Form shows an error at the bottom:
FRM-40212: Invalid value for field CURRENT_SERIAL_NUMBER
What is Working:
LOV may retrieve other Serial Numbers.
Changes
None.
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |