Receipts Workbench: Create Accounting Error When Unidentified Receipt is Changed to Customer and Create Accounting Run Again - Error 0 - The Subledger Journal Entry Does Not Balance in the Entered Currency (Doc ID 1535135.1)

Last updated on MAY 20, 2024

Applies to:

Symptoms

Attempting to change an Unidentified Receipt to a customer and run Create Accounting a second time for the same receipt and receive the following error:

Error 0 - The subledger journal entry does not balance in the entered currency.
Please verify the entered amounts on the journal entry lines.

Steps to Reproduce:
Responsibility:  Receivables
Navigation:  Receipts > Receipts
1. Create an Unidentified Receipt (without customer associated)
2. Run Create Accounting in Final mode - Journal Entries are created successfully
3. Change receipt to add a customer and save
4. Run Create Accounting in Final mode - Accounting created successfully
5. Null out the customer field or change the field to another customer and run Create Accounting and receive the warning

Changes

Cause

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