My Oracle Support Banner

Receipts Workbench: Create Accounting Error When Unidentified Receipt is Changed to Customer and Create Accounting Run Again - Error 0 - The Subledger Journal Entry Does Not Balance in the Entered Currency (Doc ID 1535135.1)

Last updated on AUGUST 07, 2020

Applies to:

Oracle Receivables - Version 12.1 and later
Information in this document applies to any platform.

Symptoms

Attempting to change an Unidentified Receipt to a customer and run Create Accounting a second time for the same receipt and receive the following error:

Error 0 - The subledger journal entry does not balance in the entered currency.
Please verify the entered amounts on the journal entry lines.

Steps to Reproduce:
Responsibility:  Receivables
Navigation:  Receipts > Receipts
1. Create an Unidentified Receipt (without customer associated)
2. Run Create Accounting in Final mode - Journal Entries are created successfully
3. Change receipt to add a customer and save
4. Run Create Accounting in Final mode - Accounting created successfully
5. Null out the customer field or change the field to another customer and run Create Accounting and receive the warning

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.