Transactions are Allowed for Canceled and Closed RMA Lines / RMA Cancelled However It is Available For Delivery on Receiving Transactions Form RCVTXERT
(Doc ID 1539129.1)
Last updated on MARCH 03, 2019
Applies to:Oracle Inventory Management - Version 22.214.171.124 to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.
Find Some RMA order lines have been Cancelled however they are available for delivery on Receiving Transactions form RCVTXERT.
The issue can be reproduced at will with the following steps:
1) In OM responsibility
Sales Orders form shows
Closed RMA Number <RMA NUM>
Line <LINE NUM> has status Cancelled
2) In Purchasing Responsibility
Receiving / Receiving Transactions
RCVTXERT form shows for RMA <RMA NUM> / Receipt <RECEIPT NUM>
1 record still available to be delivered , destination Type Inventory for quantity 250 , Parent Type = Accept
Other symptoms may be
1) RMA created and booked
Perform Receive transaction (do not perform Deliver transaction)
Perform Return to Customer
Perform Correction transaction
>>>>> RMA Line is Closed (and appears to have been Closed when Correction was returned)
2) RMA is still available on Receiving Transaction form for Delivery but the transaction fails with the following error:
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document