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ORACLE RECEIVABLES CLAIMS - Frequently Asked Questions (Doc ID 1539212.1)

Last updated on NOVEMBER 17, 2023

Applies to:

Oracle Receivables - Version 12.0.0 and later
Information in this document applies to any platform.


 Oracle Receivables (AR): Receipts Workbench Information Center  > 1539212.1

This document discusses some of the commonly asked questions about creating Claims using the Receipts Workbench in Oracle Receivables. All features mentioned are current as of the latest release till 12.1.3

Questions and Answers

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In this Document
Questions and Answers
 1: What is a Overpayment?
 2: What will happen if claim is not invoice related?
 3: Are you saying we are creating receipt of $500 just to process claim? 
 4: In case of non invoice claim what will happen with the On-account money sitting in customer account?
 5: Is there a workflow approval for these claims?  Or do you just query the claims as shown in the presentation?
 6: What is difference between on account credit memo and previous on account cr memo?
 7: How do you deal with "claims" or "deductions" when the deductions taken are larger than a particular invoice amount, or, related to a specific invoice.
    Is this possible?
 8: Claim settlement has done for on account for customer but if there is no on account settlement that do we need to pay it through Accounts payables..?
 9: Is the flow different if we want to create debit memo - in place of credit memo?
 10: Is there a place for notes and attachments?
 11: Do we have AME available for Claim?
 12: Can we cancel or update a settled claim?
 13: Is AME Integration with Trade Management for workflow approval?
 14: Also  question (Q7) regarding entering a claim for a large dollar amount?
 15: Where would I enter details regarding the $10k?.
 16: Is there a claim API to create a receipt with a claim investigation applied?
 17: Can I reverse a receipt that has a claim assigned?
 18: Can you default the salesperson on the claim?

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