My Oracle Support Banner

WHEN WE TRY TO COMPLETE WORK ORDER GOT ERROR EAM_ENTER_FAILURE_INFO (Doc ID 1548158.1)

Last updated on JULY 10, 2020

Applies to:

Oracle Enterprise Asset Management - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

When attempting to complete a work order get the following error

ERROR
-----------------------
EAM_ENTER_FAILURE_INFO


STEPS
-----------------------
1. Responsibility: Maintenance super user
2. Go to work orders and query up a WO to complete
3. Enter the relevant details and save.
4. The above error pops up and we are unable to complete the WO.
This despite the fact that no failure entry is required

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.