How does one link the replacement component with new serial number to the same contract ? (Doc ID 1552244.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Order Management - Version 12.1.1 and later
Information in this document applies to any platform.

Goal

Customer has bought PTO model which has warranty and one of the components to be replaced .
Customer found one of the component is defective.
They want to replace the component but link it to the same Service Contract.
We are not able to link it to the replacement component with new serial number to the same contract.
 

Solution

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