Receipts Workbench: Receipt is Showing Inconsistent Data in the Receipt Form

(Doc ID 1557214.1)

Last updated on FEBRUARY 19, 2016

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

You are having the following issue with two (2) receipts:

1. One receipt of $1775.45 and is unapplied in the system. However, the receipt screen shows it as both unidentified and unapplied.
2. One receipt shows as $0, but has both unapplied and applied amounts as $230.25. Moreover, this receipt is appearing in the Unapplied and Unresolved Receipts Register as Unidentified

Cause

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