R12: Unable to create or add new Supplier Bank Account (Doc ID 1558225.1)

Last updated on DECEMBER 10, 2024

Applies to:

Symptoms

When attempting to create a Supplier Bank Account, receive error: "The external bank account already exists".
When trying to add the same bank account to the supplier, no values are found in the value list.

Steps to Reproduce
    1. AP responsibility: Suppliers: Suppliers --> Entry -> Search/Create Suppliers -> Banking Details
    2. Click on Create bank account
    3. Enter Bank Name, Branch, Account Number and Account name. Click Apply
    4. Error is received: "The external bank account already exists"
   
  OR

    1. AP responsibility: Suppliers: Suppliers --> Entry -> Search/Create Suppliers -> Banking Details
    2. Click on Add bank account
    3. Click go -> no values are returned

Cause

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