"No Information is being downloaded from Customs" Error Downloading Customs Information

(Doc ID 1560942.1)

Last updated on SEPTEMBER 08, 2016

Applies to:

Oracle Global Trade Management - Version 6.3.0 and later
Information in this document applies to any platform.


When attempting to download the customs information, HTS_US and Scheduled B, the following is seen:

 -- Issue
 No Information is being downloaded from Customs

 -- Expected Behavior
 That the Scheduled B and HTS_CA will be downloaded from Customs

 -- What is working
 The HTS_US and HTS_MX are being download from Customs as expected.

 -- Steps
 The issue can be reproduced at will with the following steps.
1. Configure the Data Content and Data Source as described the GTM Manual
2. Navigate to Trade Master Data-->Process Management-->Download Data Content
3. Then navigate to Trade Master Data-->Process Management-->Process Downloaded Data to download the data


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