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R12: Form Freezes After Clicking Mouse Over a Grid (Doc ID 1561154.1)

Last updated on JULY 24, 2023

Applies to:

Oracle Teleservice - Version 12.1.1 to 12.1.3 [Release 12.1]
Oracle Customer Care - Version 12.1.1 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.


Actual Behavior:

When User clicks the mouse over the Notes region in the Service Request - Workbench tab, the form freezes.
This forces user to kill the session and log back in.

Expected Behavior:

User should be able to navigate the Notes region without problems.


(R) Service
(N) Service Requests > Create Service Requests

 - Query existing SR with no existing notes.
 - Click on Notes region
 => Form freezes.

  This issue may occur in any form where a Spreadtable is present.

What is Working:

- Only occurs if there are no Notes on the Service Request.
  If there are Notes, it works fine.


Clicking on the 'New' button allows users to create new Notes for the Service Request.


Upgrade from Release 11.5.10.


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