R12: Form Freezes After Clicking Mouse Over a Grid (Doc ID 1561154.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.1.1 to 12.1.3 [Release 12.1]
Oracle Customer Care - Version 12.1.1 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
CSXSRISR.fmb
CSCCCCRC.fmb

Symptoms

Actual Behavior:

When User clicks the mouse over the Notes region in the Service Request - Workbench tab, the form freezes.
This forces user to kill the session and log back in.

Expected Behavior:

User should be able to navigate the Notes region without problems.

Steps:

(R) Service
(N) Service Requests > Create Service Requests

 - Query existing SR with no existing notes.
 - Click on Notes region
 => Form freezes.

* NOTE:
  This issue may occur in any form where a Spreadtable is present.

What is Working:

- Only occurs if there are no Notes on the Service Request.
  If there are Notes, it works fine.

Workaround:

Clicking on the 'New' button allows users to create new Notes for the Service Request.

Changes

Upgrade from Release 11.5.10.

Cause

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