R12: Form Freezes After Clicking Mouse Over a Grid
(Doc ID 1561154.1)
Last updated on JULY 24, 2023
Applies to:
Oracle Teleservice - Version 12.1.1 to 12.1.3 [Release 12.1]Oracle Customer Care - Version 12.1.1 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
Symptoms
Actual Behavior:
When User clicks the mouse over the Notes region in the Service Request - Workbench tab, the form freezes.
This forces user to kill the session and log back in.
Expected Behavior:
User should be able to navigate the Notes region without problems.
Steps:
(R) Service
(N) Service Requests > Create Service Requests
- Query existing SR with no existing notes.
- Click on Notes region
=> Form freezes.
* NOTE:
This issue may occur in any form where a Spreadtable is present.
What is Working:
- Only occurs if there are no Notes on the Service Request.
If there are Notes, it works fine.
Workaround:
Clicking on the 'New' button allows users to create new Notes for the Service Request.
Changes
Upgrade from Release 11.5.10.
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |