Error: "An OES authentication error has occurred" When Creating A Purge Or Archive Request In Email Center R11i (Doc ID 1561320.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Email Center - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.
Environment is SSL enabled
has been applied

Symptoms

When attempting to archive or purge emails from any OES email accounts, the following error occurs:


"An OES authentication error has occurred."


Steps

The issue can be reproduced at will with the following steps:

1. Email Center Self Service Administration responsibility

2. Navigation: Email Center > Administration > Archive Purge

3. Enter values for following fields:
     Account
     Folder
     Before this Date


Cause

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