Find Service Request Form Text Search Not Working Correctly

(Doc ID 1561713.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.1.2 and later
Information in this document applies to any platform.

Goal

While using phrase option in the Find Service Request form, all the service requests are being returned, rather then the exact SRs which have the matching key words.
 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms