My Oracle Support Banner

Find Service Request Form Text Search Not Working Correctly (Doc ID 1561713.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Teleservice - Version 12.1.2 and later
Information in this document applies to any platform.


While using phrase option in the Find Service Request form, all the service requests are being returned, rather then the exact SRs which have the matching key words.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.