AR_00010 Receipt Application or Credit Memo Application: Unable to Apply Cash to Invoice/Credit Memo/Bills Receivables (Doc ID 1564440.1)

Last updated on MAY 20, 2024

Applies to:

Symptoms

Applying Receipts, Credit Memos or Adjustments against Invoice and receive the following error:

This Action Has Been Blocked To Avoid Inaccurate Accounting Entries

The distributions are not proper for data in AR_RECEIVABLE_APPLICATIONS_ALL

The record does not save if the Invoice data in RECEIVABLE_APPLICATIONS_ALL is not in sync with data in AR_DISTRIBUTIONS.

Steps to Reproduce:
Responsibility: Receivables Manager
Navigation: Transactions > Transactions
Case 1 - Create an Invoice with line, tax (overapply flag=Y):
Adjust the Invoice line or tax amount to zero (eg. Invoice adjustment)
Apply a Receipt  against the invoice.

The corrupt record, which has distribution data, is not in sync with receivable application data, but is found to be posted to GL using the following query:

Set Org Context:

Cause

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