How to change the Classification of an Email Message in Email Center (Doc ID 1566951.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Email Center - Version 12.1.3 and later
Information in this document applies to any platform.
***Checked for relevance on 23-01-2015***

Goal

Is it possible via the Email Center Web Pages to change the classification of an email, for example if an email is unclassified and then after an agent reviews the message determines that it should be classified.
 

Solution

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