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How to re-load deleted Interaction History data required for Email Center processing. (Doc ID 1566985.1)

Last updated on AUGUST 24, 2018

Applies to:

Oracle Email Center - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

 Email Center Application uses a number of seeded:

 

To be able to record interaction history records for sending, Recieving, Transfering and Auto Processing emails.

 

Using the Interaction History JSP Admin responsibility it is possible to remove these seeded records needed by Email Center.

 

In this case, errors will be noted in the Email Center processing, the recording of IH records, and in Email Center Auto-Processing of Email.

 

Solution

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