My Oracle Support Banner

How To Re-load Deleted Interaction History Data Required For Email Center Processing. (Doc ID 1566985.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Email Center - Version 12.1.3 and later
Information in this document applies to any platform.


 Email Center Application uses a number of seeded:


To be able to record interaction history records for sending, Recieving, Transfering and Auto Processing emails.


Using the Interaction History JSP Admin responsibility it is possible to remove these seeded records needed by Email Center.


In this case, errors will be noted in the Email Center processing, the recording of IH records, and in Email Center Auto-Processing of Email.



To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.