R12: AP/IBY: Payment Instruction (PI) Is Stuck In "Submitted For Printing" Status when Record Print Status hits Payment Mismatch Error (Doc ID 1568087.1)

Last updated on SEPTEMBER 11, 2023

Applies to:

Symptoms

When processing a check batch, the PPR completes successfully, and then the Payment Instruction successfully formats the checks.  However, the batch becomes stuck in Payment Instruction status "Submitted for Printing" when the Record Print Status step fails to record the checks due to a Payment Mismatch Error.

The following is an example of related information that appears in the Record Print Status concurrent request log file for such a case.

 
In such cases, there does not appear to be anything the user can do to resolve the problem, since the payments in the Payment Instruction cannot be recorded, and the product is specifically designed to not allow the user to directly Terminate a check batch for which the Payment Instruction has reached Status: Submitted for Printing.

Changes

Cause

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