Unable to Process Life Events

(Doc ID 1568436.1)

Last updated on JULY 03, 2017

Applies to:

Oracle Advanced Benefits - Version 12.1 HRMS RUP5 and later
Information in this document applies to any platform.

Symptoms


When attempting to process any life event, the life event does not process and shows remaining in Unprocessed or Detected status.

Steps to Reproduce:
The issue can be reproduced at will with the following steps:

1. Go to responsibility US Super HRMS Manager.
2. Navigate to People > Benefits Service Center and query an employee with a detected life event.
3. Select Process Life Events from the Desktop Activities drop down menu.
4. Click the Commit and Proceed button to process the detected life event.

 

Cause

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