Warehouse Management (WMS) Status Of A Skipped Task Immediately Goes Back To 'Pending' From 'Queued' Even Skip Task Wait Minutes Is Set (Doc ID 1568523.1)

Last updated on AUGUST 21, 2016

Applies to:

Oracle Warehouse Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Task Management , Interleaving

ACTUAL BEHAVIOR
---------------
User goes to process a series of tasks using the Sales Order Tasks function in Mobile Application Server (MWA).

The user then decides to skip a task, the task status goes to 'Pending' instead of remaining in 'Queued' status.

Customer has set the value for 'Skip Task Wait Minutes' column on Warehouse Task Management tab of Organization Parameters screen to 5 minutes.

Our understanding as per the Oracle documentation is that the system should wait for the time specified before the status of a Skipped task is reset back to Pending.

EXPECTED BEHAVIOR
---------------------------
The task should be in queued status for the next 5 minutes before going to pending status.

Cause

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