"Unable to find the producer" When Moving Between Tabs on the INVOICE Manager Layout Screen

(Doc ID 1569377.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Freight Payment, Billing, and Claims - Version 6.2.9 to 6.2.9 [Release 6.2]
Information in this document applies to any platform.

Symptoms

After installing OTM 6.2.9 users are not able to move between tabs on the Invoice Manager Layout without generating a "Unable to find the producer." error.

The following steps can be used to reproduce the issue.

Log into OTM and go to Financials > Payment Invoice Manager > Payment Invoice
Do an open search
Edit any invoice
Click on the Stops tab
The following error is generated.


At 2013-07-16 11:40:02.323

Unable to find the producer.

at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:39)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:27)
at java.lang.reflect.Constructor.newInstance(Constructor.java:513)
at glog.util.exception.GLException.factory(GLException.java:435)
at glog.util.exception.GLException.factory(GLException.java:411)
at glog.util.exception.GLException.factory(GLException.java:407)
at glog.util.exception.GLException.factory(GLException.java:403)
at glog.webserver.util.AbstractManagementServlet.getDocument(AbstractManagementServlet.java:304)
at glog.webserver.util.AbstractServletProducer.process(AbstractServletProducer.java:75)
at glog.webserver.util.BaseServlet.service(BaseServlet.java:970)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at glog.webserver.screenlayout.FrameInterceptFilter.doFilter(FrameInterceptFilter.java:29)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at glog.webserver.session.ParameterValidation.doFilter(ParameterValidation.java:29)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at glog.webserver.screenlayout.ClientSessionTracker.doFilter(ClientSessionTracker.java:72)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at glog.webserver.util.SetCharacterEncodingFilter.doFilter(SetCharacterEncodingFilter.java:44)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:286)
at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:190)
at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:283)
at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:767)
at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:697)
at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:889)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:690)
at java.lang.Thread.run(Thread.java:619)

Changes

 Installation of OTM 6.2.9

Cause

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