Refund Issue: Unable to Save a Credit Card Refund - APP-AR-96918: The Document Sequence Number Was Used to Default the Receipt Number
(Doc ID 1570063.1)
Last updated on JUNE 07, 2021
Applies to:Oracle Receivables - Version 12.1 and later
Information in this document applies to any platform.
Attempting to create a refund on a credit card receipt and receive the following error:
APP-AR-96918: The document sequence number was used to default the receipt number.
Steps to Reproduce:
Navigation: Receipts > Receipts
Query Receipt > Click Apply
Step 1. In the Apply To field choose Credit Card Refund
Step 2. Enter the required data
Step 3. Save
The FND DEBUG LOG shows:
ar.plsql.Create_Misc_Receipt 1 : The document sequence number was used to default the receipt number.
ar.plsql.Create_Misc_Receipt 2 : Instrument assignment date range out of bound.
ar.plsql.Create_Misc_Receipt 3 : Authorization of credit card transaction failed.
ar.plsql.Create_Misc_Receipt API EXCEPTION: arp_process_application.activity_application(misc_receipt creation))User-Defined Exception
fnd.plsql.APP_EXCEPTION.RAISE_EXCEPTION.dict_auto_log APP-AR-96918: The document sequence number was used to default the receipt number.
ar.plsql.Create_Misc_Receipt EXCEPTION: arp_process_application.activity_application
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