Refund Issue: Unable to Save a Credit Card Refund - APP-AR-96918: The Document Sequence Number Was Used to Default the Receipt Number (Doc ID 1570063.1)

Last updated on JUNE 07, 2016

Applies to:

Oracle Receivables - Version 12 to 12.2.1 [Release 12.0 to 12.2]
Information in this document applies to any platform.

Symptoms

Attempting to create a refund on a credit card receipt and receive the following error:

APP-AR-96918: The document sequence number was used to default the receipt number.

Steps to Reproduce:
Responsibility: Receivables
Navigation: Receipts > Receipts
Query Receipt > Click Apply

Step 1.  In the Apply To field choose Credit Card Refund
Step 2.  Enter the required data
Step 3.  Save
Error received

The FND DEBUG LOG shows:

ar.plsql.Create_Misc_Receipt 1 : The document sequence number was used to default the receipt number.
ar.plsql.Create_Misc_Receipt 2 : Instrument assignment date range out of bound.
ar.plsql.Create_Misc_Receipt 3 : Authorization of credit card transaction failed.
ar.plsql.Create_Misc_Receipt API EXCEPTION: arp_process_application.activity_application(misc_receipt creation))User-Defined Exception
fnd.plsql.APP_EXCEPTION.RAISE_EXCEPTION.dict_auto_log APP-AR-96918: The document sequence number was used to default the receipt number.
ar.plsql.Create_Misc_Receipt EXCEPTION: arp_process_application.activity_application

Cause

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